At bolaking, your privacy is not just a priority — it is our commitment. This document transparently explains how we collect, use, and protect your personal information as a member of our platform.
Updated: January 2026All personal data and financial transactions are protected with 256-bit SSL encryption, ensuring your information remains inaccessible to unauthorised parties.
Bolaking has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your consent.
You have the full right to access, update, or request deletion of your personal data at any time through our customer support.
Your data is stored on servers protected by strict access controls, regular security audits, and real-time threat monitoring systems.
Our privacy policy complies with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international standards for user data protection.
Any significant changes to this privacy policy will be communicated to members via email or in-platform notification before the changes take effect.
This Privacy Policy describes our practices regarding data collection and use. By using the bolaking platform, you agree to the terms set out here.
Bolaking ("we", "our platform") values the privacy of every member and visitor who uses the bolaking.vu website and our mobile app. This Privacy Policy is designed to clearly and transparently explain how your personal information is collected, used, stored, and protected.
We operate in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection standards. Every decision regarding data processing is made with care to ensure your privacy interests are always protected.
This policy applies to all information we collect through various channels including the website, mobile app, email communications, live chat, and any other interactions with the bolaking platform. Please read this document carefully as it contains important information about your rights.
We collect various types of information depending on how you interact with our platform. The following is a complete overview of the data types we process:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, gender | Account verification & KYC |
| Contact Information | Email address, phone number | Communication & Notifications |
| Identity Documents | National ID, Passport | KYC & Legal Compliance |
| Financial Data | Bank account details, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & User Experience |
| Activity Data | Betting records, game history | Platform operations & improvements |
We only collect information that is genuinely necessary for the stated purposes. No excess data is collected without clear justification.
The information we collect is used for the following purposes, all aimed at ensuring the best experience and your security on the bolaking platform:
We will not use your data for any other purposes not stated here without first obtaining your consent.
Bolaking does not sell your personal data to third parties. Data sharing only occurs under the limited circumstances outlined below.
In certain circumstances, we may share your information with the following parties:
All third parties who receive your data are bound by strict data protection agreements and are only permitted to use the information for specified purposes.
We implement comprehensive, multi-layered security measures to protect your personal data from unauthorised access, loss, or breach:
All communications between your device and bolaking's servers are secured with 256-bit SSL encryption — the same standard used by leading financial institutions.
Members are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
Only staff with specific authorisation may access members' personal data, and all access is logged for audit purposes.
Our systems undergo regular penetration testing and security audits conducted by independent cybersecurity experts.
Our threat monitoring system operates around the clock to detect and respond to any abnormal activity within the shortest possible time.
As a bolaking member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
Request a copy of the personal data we hold about you at any time.
Request corrections to any inaccurate or outdated information.
Request deletion of your personal data, subject to legal obligations.
Object to the processing of your data for specific purposes such as direct marketing.
Request your data in a machine-readable format for transfer to another platform.
Request restriction of your data processing under certain legally defined circumstances.
To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.
Bolaking uses cookies and similar tracking technologies to enhance the user experience and enable certain features to function properly. The following are the types of cookies we use:
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
We retain your personal data for as long as your account is active or as long as necessary to provide our services. When you close your account, we will initiate the data deletion process according to the following schedule:
In certain cases, we may need to retain data for a longer period if required by law or in connection with relevant legal proceedings.
Bolaking reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each version will include a clear update date at the top of the document.
For significant amendments that affect how we use your data, we will provide advance notice via:
Continued use of the bolaking platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
You can reach our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days. Formal data rights requests will be processed within 30 days.